“We’re sorry, the email you provided isn’t working”. But when I attempt to go further and get the activation email from Roku I get this error message: So, my current problem – after rebooting my router and modem I did a factory reset of the Roku Express device, was successful, logged onto my network successfully (not wifi, I’m hardwired to my router) and entered my email, which I entered several times and confirmed that not only is it correct but it’s also the email address I use for my Roku account and to which this forum topic is being generated from. To try to fix this I restarted Roku several times, deleted and reloaded the apps for Pluto, Amazon Prime and Youtube and made sure the Roku Express device has the most current update applied. This happens no matter what I try to watch.ģ days ago I experienced a 3rd problem with YouTube where no video thumbnails appear and where I simply cannot play any videos – a black screen appears and nothing happens.įinally, no matter what I do the system time displayed is never correct. As for Amazon Prime, I am able to get into my account and view my watchlist et al but when trying to play them, other than seeing Amazon’s short previews, all I get for video is a black screen with no sound although subtitles do work. Attempts to enter Pluto result in being kicked out after a few seconds.
For the past 2 weeks the Roku Express apps for Pluto and Amazon Prime have not been working correctly.